If a reviewer reposts their review or a link resurfaces, our monitoring system should automatically detect it and display a new line item that reads "Review Reposted" or "Link Resurfaced". This can take up to 24 hours to appear from the time it was reposted/resurfaced.

If it has been more than 24 hours since a review was reposted or a link resurfaced and your order is not acknowledging it, simply click the "This Didn't Help" button below and our team will look into it.

If your order is in the "Research" stage and you notice a URL or reviewer's name is incorrect, chances are we have not yet double-checked this information. If your order is in the "Active" stage and you notice these errors are still showing on your order, please click the "This Didn't Help" button below.

Our customer service representatives are unable to see or share any updates other than what is posted in the "Important Updates" section in red at the top of your order.

On average, you can expect to see order updates posted every 1-3 weeks for our delete reviews service and every 2-5 weeks for our suppress links service.

For a one-time $50 fee, you can upgrade to "Detailed Updates" to receive more frequent and detailed updates on all of your orders for 30 days. With this premium support upgrade, you can expect to see detailed order updates posted every 1-5 days for our delete reviews service and every 4-7 days for our suppress links service.

All manual refund and extension requests must be submitted by clicking on the link in the notification under "Important Notes".

If you believe you are eligible for a refund/extension but are not being displayed the message, please click here.