General

Our Commitment to You During COVID-19

March 18, 2020 7:34 amMarch 18, 2020

Due to the current outbreak of Coronavirus (COVID-19), we are temporarily operating at 20% capacity.
During this time, it may take longer than normal for a member of our customer service team to get back to you. In the meantime, if you need help fast, please visit our help center by clicking here.

Elite Accounts
If you have a Lietect Elite Account, you can still reach your account manager via text message.

Billing
If you need to set up a payment plan or make other payment arrangements, please contact us as soon as possible.

New Accounts
As of now, we are still accepting new orders as normal. If this changes, we will post an update here.

Thank you for your patience and for trusting in Lietect.

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Extend Guarantee Period - Allow our team to continue working on your order without forfeiting your eligibility to request a refund in the future.

Refund - Get a refund check for the parts of your order we haven't successfully completed yet. Choosing this option will stop all work immediately.

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Order Actions

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Please select an option:*
Use this option if you have additional information or evidence that you believe will help our team get a review deleted or a link suppressed.
For all other questions, please visit the help desk or open a support ticket.

Suggested Answer
Based on your selection, this answer may be helpful:
After you place your order, cancellations are not allowed. This is because we start working on your order shortly after you place it (yes, we start working before payment is received).

If on a payment plan, continued payments are still in full effect and will be applicable to our collection policies.

After 5 days, unpaid orders will incur a compounding 5% weekly late fee.

After 90 days, unpaid orders are sent to collections.

For more details on our contract, please go to https://lietect.com/legal/refunds/
If a reviewer reposts their review or a link resurfaces, our monitoring system should automatically detect it and display a new line item that reads "Review Reposted" or "Link Resurfaced". This can take up to 24 hours to appear from the time it was reposted/resurfaced.

If it has been more than 24 hours since a review was reposted or a link resurfaced and your order is not acknowledging it, simply click the "This Didn't Help" button below and our team will look into it.
If your order is in the "Research" stage and you notice a URL or reviewer's name is incorrect, chances are we have not yet double-checked this information. If your order is in the "Active" stage and you notice these errors are still showing on your order, please click the "This Didn't Help" button below.
Our customer service representatives are unable to see or share any updates other than what is posted in the "Important Updates" section in red at the top of your order.

On average, you can expect to see order updates posted every 1-3 weeks for our delete reviews service and every 2-5 weeks for our suppress links service.

For a one-time $50 fee, you can upgrade to "Detailed Updates" to receive more frequent and detailed updates on all of your orders for 30 days. With this premium support upgrade, you can expect to see detailed order updates posted every 1-5 days for our delete reviews service and every 4-7 days for our suppress links service.
All manual refund and extension requests must be submitted by clicking on the link in the notification under "Important Notes".

If you believe you are eligible for a refund/extension but are not being displayed the message, please click here.

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All information you provide on this form will remain 100% confidential and will only be used/seen by the Lietect expert(s) working to successfully complete your order.

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Our Commitment to You During COVID-19

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