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Extend Guarantee Period - Allow our team to continue working on your order without forfeiting your eligibility to request a refund in the future.

Refund - Get a refund check for the parts of your order we haven't successfully completed yet. Choosing this option will stop all work immediately.

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Please select an option:*
Use this option if you have additional information or evidence that you believe will help our team get a review deleted or a link suppressed.
For all other questions, please visit the help desk or open a support ticket.

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After you place your order, cancellations are not allowed. This is because we start working on your order shortly after you place it (yes, we start working before payment is received).

If on a payment plan, continued payments are still in full effect and will be applicable to our collection policies.

After 5 days, unpaid orders will incur a compounding 5% weekly late fee.

After 90 days, unpaid orders are sent to collections.

For more details on our contract, please go to https://lietect.com/legal/refunds/
If a reviewer reposts their review or a link resurfaces, our monitoring system should automatically detect it and display a new line item that reads "Review Reposted" or "Link Resurfaced". This can take up to 24 hours to appear from the time it was reposted/resurfaced.

If it has been more than 24 hours since a review was reposted or a link resurfaced and your order is not acknowledging it, simply click the "This Didn't Help" button below and our team will look into it.
If your order is in the "Research" stage and you notice a URL or reviewer's name is incorrect, chances are we have not yet double-checked this information. If your order is in the "Active" stage and you notice these errors are still showing on your order, please click the "This Didn't Help" button below.
Our customer service representatives are unable to see or share any updates other than what is posted in the "Important Updates" section in red at the top of your order.

On average, you can expect to see order updates posted every 1-3 weeks for our delete reviews service and every 2-5 weeks for our suppress links service.

For a one-time $50 fee, you can upgrade to "Detailed Updates" to receive more frequent and detailed updates on all of your orders for 30 days. With this premium support upgrade, you can expect to see detailed order updates posted every 1-5 days for our delete reviews service and every 4-7 days for our suppress links service.
All manual refund and extension requests must be submitted by clicking on the link in the notification under "Important Notes".

If you believe you are eligible for a refund/extension but are not being displayed the message, please click here.

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